No.

Alera Concierge is designed to support and extend existing care teams, not replace them. We do not assume longitudinal primary care, nor do we displace trusted physicians.

We step in during urgent, complex, or high-stakes medical moments, when rapid triage, coordination across systems, or national specialist navigation is required. Our role is to provide physician-led clinical stewardship during those moments, working in close alignment with a family’s existing physicians and advisors.

Alera functions as a physician-led medical response layer that integrates discreetly into a organization's existing ecosystem.

We collaborate closely with:

• Primary care and concierge physicians

• Specialists already involved in care

• Trusted family advisors

Our role is to coordinate, clarify, and navigate, ensuring decisions are clinically sound, well-sequenced, and executed without unnecessary burden on internal teams.

Alera is most often engaged during moments that involve urgency, complexity, or fragmentation, including:

• New or serious diagnoses requiring national specialist evaluation

• Acute medical events where care setting decisions matter (ER vs. urgent care vs. specialty access)

• Situations involving multiple institutions, geographies, or specialists

• High-stress moments where rapid, physician-led decision support reduces risk

We are designed for the moments when the healthcare system is hardest to navigate, even for well-resourced families.

Alera operates nationally.

Through a highly curated specialist and institutional network, we coordinate care across leading hospitals and physicians throughout the United States. Our team evaluates urgency, identifies the most appropriate care setting, and coordinates ahead with trusted clinicians to ensure continuity and informed care upon arrival.

Virtual access allows us to engage anytime, anywhere, while maintaining discretion and consistency.

Alera is most commonly engaged by:

• Family offices and UHNW families

• Concierge and private medical practices

• Professional and investment organizations

Partnerships are exclusive by design to preserve responsiveness and quality. Each engagement begins with a bespoke onboarding process that maps family structure, priorities, geography, and preferred clinical relationships.

Services are offered through Alera Partnership or Alera Embedded, depending on the level of integration and anticipated needs.

Alera is optimized for meaningful medical moments, not routine care. While virtual urgent care is available as part of certain partnerships, our main focus lies in reducing risk and friction during serious diagnoses and acute care events.